Cuala GAA are committed to selling high-quality products that we hope you will enjoy. We are also aware that for one reason or another there may be a need to exchange or return your purchase. This can be done within 14 days of receipt. Please return items in a saleable, unworn and undamaged condition with all tags and in their original packaging.
Please send your items to:
CUALA GAA CENTRE
HYDE ROAD
DALKEY
CO DUBLIN
EIRCODE: A96 X795
Please Note: It can take up to 28 days for a return to be processed if you choose to send it back to us via an Post.
Please Note: Unless the items you received are faulty, we are unable to offer a refund or exchange on:
- All Jerseys Personalised with a Name, Number, Long Sleeves, Player Fit, or between Sizes 5XL – 7XL
- Half / Half jerseys
We cannot refund postage and packaging on unsuitable items and are unable to refund costs for any method of posting other than those detailed on the returns form.
The return should be in its original packaging together with the returns slip and the bag should be sealed. Refunds will be processed within two working days and exchanges sent out to you as soon as possible.
If you require any further information, please do not hesitate to contact our customer service at: cualaonlineshop@cualagaa.ie
RETURNS POLICY
Unworn purchases can be returned for a full refund within 30 days of delivery. Damage claims must be filed within 2 days of receipt of goods. Claims for defective items must be made within 30 days upon receipt of goods. All refunds will be credited back to the original form of payment and may take 3-5 business days to process.
To start a return, please email: cualaonlineshop@cualagaa.ie Please note: shipping charges will not be refunded.
RETURNS POLICY
Unworn purchases can be returned for a full refund within 30 days of delivery. Damage claims must be filed within 2 days of receipt of goods. Claims for defective items must be made within 30 days upon receipt of goods. All refunds will be credited back to the original form of payment and may take 3-5 business days to process.
To start a return, please email: cualaonlineshop@cualagaa.ie Please note: shipping charges will not be refunded.
GIFT RETURNS
If you’d like to return a gift you received, please email us the following information: gifter’s name, shipping name & address to
cualaonlineshop@cualagaa.ie
Gift returns will be processed as store credit.
CANCELLATION AND RETURNS POLICY
- If you wish to cancel your order:
(a) you can notify us by email to cualaonlineshop@cualagaa.ie before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause below - You can return goods you have ordered from us for any reason, they must be in new condition, unworn and with all tags intact, at any time within 28 days of receipt. We refund garment price only, no carriage costs. Simply fill in the form and attach the label supplied with your order.
- Upon receipt of the goods we will give you a full refund for the price of the garment, or send you the new size/sizes you require carriage free.
- The rights to return the goods to us will not apply in the following circumstances: – in the event that the product has been used.
- Cuala GAA reserve the right to cancel any online order should it not be able to supply, for whatever reason. No liability will be accepted for circumstances beyond it’s control.